Get the book and the course ! The ITIL V3 Factsheet Benchmark Guide   Make it happen with the "ITIL Toolkit" FREQUENT QUESTIONS & REFERENCES BEST VALUE - BUNDLE (Course, Exam Prep and Book)   I suppose you're wondering if its worth investing your money in Art of Service's ITIL Foundation course, well as far as I'm concerned, it is. The content is well laid out, easy to follow, easy to absorb and as well as the mock exam on-line, they also send you another one near the end of your preparation. So, all in all, in my opinion it is money very well spent (and yes, I passed first time!) Caroline Redmond FG Wilson UK-IS Helpcentre Supervisor

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